Reflection time/return

It is possible that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, when purchasing products as a consumer you have the right to cancel your order up to 14 days after receipt without giving any reason (right of withdrawal). After cancellation you have another 14 days to return your product. This reflection period starts on the day after receipt of the product by the consumer.

During this period, you will handle the product and packaging with care. Each knife has a perfect cutting property, but personal preference depends on weight and aesthetics. The weight and hand feel can be well tested by holding the knife in the hand and mimicking a cutting motion. If the knife does not feel good during this test, the knife can be returned to us. Returns are only accepted if we have received the product undamaged, unused and in the original and undamaged packaging of the product.

To make use of this right of withdrawal, please contact us via [email protected]. If you wish to make use of the right of withdrawal, you are obliged to inform us of this within 14 days of receipt of the product.

If after the expiry of the periods referred to in paragraphs 1 and 3 you have not indicated that you wish to make use of the right of withdrawal or cancellation. Or you didn't returned the product to us, the purchase is a fact.

Exclusion right of withdrawal

Knives that have been specially adapted at the request of the consumer and that have been specially manufactured for the specific consumer (for example, adapted colors of the handle or engravings on the blade or handle), are excluded from the right of withdrawal.

Knives that have been handed over to or given to employees of the sharpening shop for sharpening are also excluded from the right of withdrawal. Knives already entrusted to us for sharpening will be scheduled and this service performed.

The statutory cooling-off period and the 'Distance Selling Act' do not apply to business transactions, if a company name, business email or Chamber of Commerce number is stated when ordering, then this transaction will be characterized as business. Even if the ordered product will be used purely for private purposes, the transaction will be regarded as business by the provider.

Return address

After you have contacted us, you can return your purchase to the following address:

Slijperij Rangelrooij

Westvlietweg 71 - 4

2495 AA The Hague